Aktiv60 (Pty) Ltd, registration number 2023/527866/07, trading as MyAktiv60. Version 1.1. Last updated 2026-10-30.
1. What these terms cover
1.1 These terms apply when you use myaktiv60.com, create an account on it, send us an enquiry through it, or pay for something on it.
1.2 They cover the website only. They do not govern your membership, a health screening, or your taking part in an event or session. Those are covered by the documents listed in clause 3, which you agree to separately when you join or register.
1.3 If you do not agree to these terms, please do not use the website.
2. Who we are
| Full name | Aktiv60 (Pty) Ltd, trading as MyAktiv60 (M60) |
|---|---|
| Legal form and registration | Private company, registration number 2023/527866/07, South Africa |
| Physical address and address for legal notices | 22 On Sloane, Bryanston, Sandton, Johannesburg |
| Director | Tyy Ford |
| hello@myaktiv60.com | |
| Telephone | 010 312 5000 or 082 734 4434 (WhatsApp) |
| VAT | We are not VAT registered |
3. Which document applies
3.1 Depending on what you do with us, one or more of these also applies to you:
- Member Terms and Conditions, if you are a member of an M60 facility or programme;
- Participant Screening and Consent Pack, including the PAR-Q+, if you take part in a programme that requires health screening;
- Event terms and participant declaration, issued for each event and accepted when you register;
- our Privacy Policy, which applies to everyone.
3.2 Which document takes precedence. If you have signed up as a member or paid for a membership, the Member Terms take precedence over these terms, and over anything else on the website, on every matter they deal with. If you have registered for an event, that event’s terms and participant declaration take precedence on matters about that event. If you have done neither, these terms apply on their own. The Privacy Policy applies to everyone.
3.3 Where you take part through your employer or the company that hosts your facility, M60 also has a written agreement with that company. It governs the arrangement between M60 and the company. It does not change your rights under these terms, the Member Terms or the Privacy Policy, and your employer cannot vary them.
4. Using the website
4.1 You may use the website to learn about M60, to enquire, to book, to manage your account and to use the features we make available to you.
4.2 The website gives general information. Nothing on it is a binding offer, a quotation, professional advice, or a guarantee of a particular result.
5. Accounts
5.1 Give accurate information when you register and keep it up to date.
5.2 Keep your password to yourself. You are responsible for what happens under your account. Tell us promptly if you think someone else has used it.
5.3 Accounts are personal and cannot be transferred. Do not try to obtain a role or access level you have not been given.
5.4 You must be 18 or older to create an account or become a member.
5.5 Nobody under 18 can become a member. If someone under 18 applies to join, we decline the application and delete what they sent us. At workplace and corporate sites, nobody under 18 may use the facility. At a residential estate, the estate decides whether, and from what age, a person under 18 may use the facility. Where it allows it, they must be accompanied throughout by a parent, guardian or other responsible adult, they are not members, and M60 does not supervise them.
5.6 All M60 runs and walks are for people 18 and older. Anyone under 18 at a family or community event must be accompanied by a parent or legal guardian throughout.
6. Enquiries and bookings
6.1 Sending a form is a request, not a booking. A place, date, venue or service is confirmed only when we confirm it to you in writing.
6.2 Availability, price and schedule are confirmed at that point. If we cannot meet your request and you have paid, we refund you in full.
7. Paying online, cancellation and refunds
7.1 Payment. Online payments are taken by Paystack on its own secure page. We never see or store your card number. Paystack’s terms apply to the payment itself.
7.2 Price. The price shown at the point you pay is the full price. We will not add a charge you have not seen.
7.3 Confirmation. Paystack sends you a payment confirmation. Keep it.
7.4 If we cancel or materially change a paid event (the date, the venue, or the main activity), you may choose a full refund or a transfer to the new arrangement.
7.5 If you cancel a paid event booking. You may cancel an advance booking at any time by telling us in writing. Unless the event listing states different terms:
- more than 30 days before the event: a full refund, less an administration fee of R40;
- 15 to 30 days before: a refund of 25% of the price;
- 14 days or fewer before, or if you do not arrive: no refund, because catering, permits and supplier commitments are fixed by then;
- in either of the last two cases, if we fill your place from the waiting list, we refund you in full, less the R40 administration fee;
- at any time before the event: you may transfer your place to someone else at no charge, as clause 7.11 sets out;
- no cancellation charge applies if you cannot attend because you, or the person the booking is for, have died or been admitted to hospital. We will ask for a death certificate or proof of hospital admission before refunding.
7.6 Memberships are covered by the Member Terms, including your seven day cooling off right. You can cancel by telling us in writing or by cancelling your subscription yourself in Paystack. Either way, your membership runs to the end of the month you have already paid for and ends then.
7.7 How refunds are paid. We pay a refund within 30 calendar days of agreeing it. Where we can, we reverse it to the card you paid with. Where we cannot, we pay it by electronic transfer to a bank account in the name of the person who paid, and we will ask you for those details. We do not pay refunds to anyone else. Where we cancel an event, or a refund is due because of death or hospital admission, we refund the full amount you paid, including any payment processing fee.
7.8 Security. The website is served over an encrypted connection and payment details are handled only by Paystack.
7.9 Weather, safety and events outside our control. If weather, a safety risk, an instruction from an authority or anything else outside our reasonable control means an event cannot safely go ahead as planned:
- we may change the route, format, timing or activities to keep people safe. If the event is still materially the same event, this is not a cancellation;
- if we postpone, your place moves to the new date. If you cannot attend the new date, you receive a full refund;
- if we cancel and do not reschedule, you receive a full refund.
7.10 Bookings made by a company. Where a company books and pays for places for its people, the cancellation terms in its booking confirmation or written agreement with us apply instead of clause 7.5.
7.11 Transferring your ticket. If you cannot attend, you may give your place to someone else instead of cancelling.
- How. The person who booked tells us in writing (hello@myaktiv60.com or WhatsApp) the name, email address and cellphone number of the person taking the place.
- By when. In writing, before the day of the event. For events that require screening or a signed participant declaration, early enough for the new attendee to complete them before the day.
- The new attendee must register in their own name, accept the event terms, sign any participant declaration and complete any screening the event requires. Until they have, the transfer is not complete and they cannot attend.
- Eligibility. Where an event is open only to members, or to one company’s people, the new attendee must meet the same condition. Anyone under 18 must be accompanied as clause 5.5 sets out.
- Cost. Transfer is free. Any payment between you and the new attendee is a matter between the two of you. We are not involved in it.
- No resale for profit. Tickets may not be sold on for more than you paid. We may refuse or cancel a transfer that is a resale for profit, or an attempt to get round an eligibility rule.
- After transfer, the place belongs to the new attendee. If the event is later cancelled or postponed by us, any refund is paid to the person who originally paid, not the new attendee, unless both of you ask us in writing to do otherwise.
- Tickets are named. Entry is by name for safety, headcount and insurance reasons. We cannot admit anyone whose name is not on the registration list on the day.
8. Health, safety and virtual sessions
8.1 This is general information, not medical advice. Nothing on the website, and nothing Alyss says, is a diagnosis, treatment, or a personal exercise or nutrition prescription.
8.2 Speak to your doctor or a qualified practitioner before you start, especially if you are new to exercise, pregnant, recovering from injury or illness, on medication, or managing a health condition.
8.3 Where a programme requires health screening, we will not let you start until you have completed it, and we will not shorten that process at anyone’s request, including your employer’s.
8.4 A screening indicates whether something needs further investigation. It is not a full medical examination, and a normal result does not rule out a condition.
8.5 In an emergency, call 10177 for an ambulance, or 112 from a cellphone. Do not rely on the website or on Alyss.
8.6 Virtual sessions. Every member accepts Annexure A of the Member Terms, which governs virtual sessions. We run them on your employer’s approved platform, such as Microsoft Teams, or otherwise on Google Meet.
8.7 Recording. We record every virtual session, and joining a session means you accept that it is recorded. We keep recordings for 120 days and then delete them, unless one is needed for an incident or a claim. Section 9 of our Privacy Policy explains how recordings are used and where they are stored.
8.8 Your camera. You decide whether your camera is on. If it is on, background blur and filters must be off. If it is off, or in a larger session, the instructor may not see you, so do not rely on being noticed if you get into difficulty. Stop and get help if something feels wrong.
8.9 Joining a virtual session from outside South Africa is at your own risk.
9. Alyss
9.1 Alyss is our chatbot, not a person. She is rule-based: she matches your question against answers M60 has written and shows the closest one. She does not generate answers and is not connected to an artificial intelligence service. She is still learning and can be wrong.
9.2 Please keep in mind:
- Alyss gives general information only. She does not diagnose, assess or make clinical judgements about you, and nothing she says is medical, professional or legal advice, a quotation or a contract;
- she can be incomplete or out of date, so check anything important with the team;
- do not type personal, health or confidential information into the chat. Use the contact form or speak to a practitioner;
- we may change, limit, suspend or withdraw Alyss at any time.
9.3 We are developing Alyss and plan for her to become an AI companion over time. Before she is connected to any artificial intelligence service, we will update these terms and our Privacy Policy and tell you.
10. Challenges, points and rewards
10.1 Challenges are voluntary. Entry requirements and dates are set out with each one.
10.2 Leaderboards show your display name and score to others in the same challenge. Choose a display name you are happy for them to see.
10.3 Points, badges and rewards have no cash value and cannot be exchanged or transferred unless we say so in writing.
10.4 We may correct or remove scores or points that result from an error, a fault, or activity we reasonably believe is dishonest.
10.5 We may change or end a challenge or reward. If that affects points you have already earned, we will tell you and act reasonably.
10.6 Your sign-up, bookings and check-ins with M60 run on our own system. If you choose to link a rewards programme such as Discovery Vitality, you set that up yourself in Octiv Fitness, and your attendance is shared with that programme so it can credit you. M60 staff do not use Octiv, and M60 does not see your rewards or medical scheme information.
10.7 Where a third-party app or device measures your activity, we rely on what it reports and are not responsible for its accuracy.
11. Programmes through your employer
11.1 If your employer or the company hosting your facility funds or hosts an M60 programme, what that company receives about you is set out in section 6 of the Privacy Policy. In short, it never receives your health information, screening answers, measurements, attendance or progress.
11.2 Programme reporting to a company is numbers and charts with no names. Health figures, such as screening results and measurements, have at least five people behind every number, including each part of a breakdown, as section 6 of the Privacy Policy sets out.
12. Liability
12.1 Nothing in these terms excludes or limits our responsibility for death or injury caused by our gross negligence, for our fraud, or for anything the law does not allow us to exclude. We remain responsible for our equipment and our facilities, and for our instructors working competently and within their training. These terms do not reduce any right you have under the Consumer Protection Act.
12.2 Subject to clause 12.1, and only in relation to your use of the website:
- the website and its content are provided as they are, without a promise that they are accurate, complete, current or suitable for a particular purpose;
- we are not liable for indirect or consequential loss, or loss of profit, data or goodwill;
- we are not liable for loss caused by relying on general health or fitness information on the website instead of getting advice suited to you;
- we are not liable for the acts or omissions of third parties you reach through the website, including payment providers, connected apps and independent practitioners.
12.3 The risks of taking part in physical activity, and how responsibility for them is shared, are dealt with in clause 15 of the Member Terms and in the event terms, not here. If you are a member, clause 15 of the Member Terms applies in place of this clause 12 on anything to do with your membership.
13. Your responsibility to us
If you break these terms, misuse the website, or send us content that infringes someone else’s rights, you agree to cover the reasonable losses and costs we suffer as a direct result.
14. Acceptable use
You may not:
- use the website unlawfully, fraudulently or to cause harm;
- try to gain access to any part of the website, an account or our systems that you have not been given;
- interfere with the website’s operation or security, or introduce malicious code;
- scrape, harvest or extract content or personal information;
- impersonate anyone, or misrepresent your link to a person or organisation;
- submit false information, or make bookings you do not intend to keep.
15. Our intellectual property
15.1 The website, its design, text, images, code, the MyAktiv60 and M60 names and logos, the pillar names and marks, and the Alyss name are owned by or licensed to Aktiv60 (Pty) Ltd.
15.2 You may view the website and print or download extracts for your own reference. You may not otherwise copy, republish, adapt or use any of it commercially without our written permission.
16. What you send us, and photographs
16.1 When you send us content, such as an enquiry, a review or a photograph, you confirm it is yours to send and does not infringe anyone’s rights.
16.2 You keep ownership of it. You allow us to use it for the purpose you sent it, and to publish a testimonial or review with the attribution you agreed. You may ask us to stop using a testimonial at any time.
16.3 At member sessions we use images of you in our marketing only if you agreed to it on your sign-up form, as clause 19 of the Member Terms sets out, and you can withdraw that agreement at any time. At events we may photograph or film for our own communications; we tell you when you register and at the event, and you can opt out at any time. We never publish an identifiable image of a child without a parent or guardian’s consent, and we remove an image of you on request.
17. Other organisations
17.1 We work with practitioners, venues and delivery partners, and link to other services such as Paystack, Octiv Fitness, Microsoft Teams, Google Meet, social platforms and our CSR partner I Love Boobies. They have their own terms and privacy notices. A link is not an endorsement.
17.2 Some practitioners work independently at M60 facilities. They are not M60’s staff, do not deliver M60’s services, and do not see your M60 information. Your arrangement with them is between you and them.
18. Availability
We aim to keep the website available but cannot guarantee uninterrupted access. We may add, change, suspend or remove any part of it. Features described as in development may change or may not be released.
19. Suspending and closing accounts
19.1 We may suspend or close an account if you break these terms, if we reasonably suspect fraud or unsafe behaviour, or if the law requires it. Where appropriate we will tell you why and give you a chance to respond.
19.2 You may close your account at any time by contacting us. Closing your website account does not cancel a membership. Cancel that under the Member Terms.
20. Privacy
How we handle personal information is set out in our Privacy Policy. Our Information Officer is Tyy Ford.
21. Your consumer rights
Where the Consumer Protection Act or the Electronic Communications and Transactions Act applies to you, these terms do not reduce your rights under it. If a provision here conflicts with either Act, the Act applies.
22. Changes to these terms
22.1 We may update these terms. The date at the top shows the latest version. Changes apply to your use of the website from the date they are published.
22.2 If a change materially affects you, we will tell you on the website or directly before it takes effect. Changes to your membership are made only under the Member Terms.
23. Law and disputes
23.1 South African law applies, and South African courts have jurisdiction.
23.2 Please contact us first if something goes wrong. If we cannot resolve it, you may also approach the Consumer Goods and Services Ombud, the National Consumer Commission, or, for privacy matters, the Information Regulator.
24. Contact
Aktiv60 (Pty) Ltd, registration number 2023/527866/07, trading as MyAktiv60. 22 On Sloane, Bryanston, Sandton, Johannesburg. hello@myaktiv60.com. 010 312 5000 or 082 734 4434 (WhatsApp).